Programme information
Learn the skills required to manage and resolve conflicts in an organisation
Leaders and managers frequently need to handle the challenging impacts of change, resolve disputes with partners and customers, and address conflicts within an organisation. This course covers essential issues and best practices for managers dealing with contentious situations in the workplace. Each of the seven modules in this suite includes examples, videos from practitioners and experts, interactive games, and review questions to ensure mastery of the material.
The modules present strategies managers can use to manage conflict, supported by case studies and scenarios highlighting key issues. This programme is beneficial for both current managers and those aspiring to advance in management, equipping them with the necessary knowledge and skills.
Develop your skills, knowledge
and abilities in:
- Addressing difficult employee behaviour using a six-step model for handling conversations and applying practical tips.
- Understanding challenging employee behavioural types and best practices for managing them.
- Understanding organisational change, outlining change management models, and identifying factors to promote change.
- Demonstrating proficiency in change initiative planning and overcoming resistance using change management models.
- Mastering interpersonal communication and developing effective strategies for remote and telework settings.
- Preparing, facilitating and documenting meeting effectively.
- Analysing workplace conflicts, identifying causes, and exploring resolution strategies.
- Discussing best practices for handling difficult employees and applying emotional intelligence factors to enhance managerial performance.
- Differentiating between Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN) and applying negotiation principles to real-world examples..
And cultivate the professional competencies to work in a high-demand field
If you’re looking to elevate your conflict-resolving skills, St Mary’s University’s Certificate in Managing Change and Resolving Conflict will equip you with the knowledge and practical skills required to excel in managerial and leadership roles in government, corporate entities, public sector organisations, or non-profit sectors.
Learning through courses including:
- Introduction to Managing Change and Resolving Conflict
- Leading and Managing Change
- Handling Difficult Employee Behaviour
- Communicating Collaboratively
- Handling Workplace Conflict
- Emotional Intelligence for Managers
- Negotiations: Resolving Disputes
