Programme information
Learn the best practices in HR and improve employee engagement
This online course comprises modules focused on the behaviours, practices and approaches that enable HR professionals and managers to foster better connections, communicate effectively, provide useful feedback, and navigate difficult situations. It helps you develop the skills that are the key to a cohesive workforce through quizzes, games, real-world scenarios and commentary from subject matter experts. The certificate comprises eight modules that are online and self-paced, providing flexibility in completing the curriculum.
Develop your skills, knowledge
and abilities in:
- Mastering the development and implementation of SMART goals, understanding their characteristics, relationship to performance evaluation, and applying best practices in goal-setting meetings.
- Enhancing communication skills, fostering open communication in the workplace, and applying communication strategies to HR functions.
- Developing coaching proficiency by differentiating coaching from mentoring, recognising coaching signals, summarising the GROW model, and applying active listening skills in coaching conversations.
- Demonstrating expertise in conflict resolution by identifying types and styles of conflict, preparing for difficult conversations, managing emotions, and applying strategies for resolution, mediation, and addressing dangerous conflicts.
- Navigating progressive discipline with precision, understanding its stages, implementing best practices, and documenting each stage effectively.
- Understanding the role of HR in strategic planning, change leadership, diversity and inclusion, talent and leadership development, succession planning, ethical leadership, and conflict resolution.
- Applying critical thinking to real-world HR issues, defining problems, investigating thoroughly, brainstorming solutions, evaluating alternatives, and monitoring the success of chosen solutions through problem-solving techniques.
And cultivate the professional competencies to work in a high-demand field
If you are considering a career in human resources, St. Mary’s University’s HR SkillsTM Best Practices Certificate equips you with the knowledge and practical skills you need to succeed in a range of careers, including HR manager, talent acquisition specialist, training and development coordinator, compensation, benefits analyst, and HR consultant.
Learning through courses including:
- HR Skills™: SMART Goals for Performance Evaluation
- HR Skills™: Communication and HR
- HR Skills™: Coaching
- HR Skills™: Handling Difficult Conversations
- HR Skills™: Progressive Discipline
- HR Skills™: Leadership and HR
- HR Skills™: Conflict Resolution
- HR Skills™: Problem-Solving
